You’ve rolled down a conversational screen powered by Amazon Lex, with an objective of enhancing the consumer experience for the clients. Now you like to monitor how good it is working. Are your prospects finding it helpful? Just exactly How will they be deploying it? Do they want it adequate to keep coming back? How will you evaluate their interactions to add more functionality? With no clear view into your bot’s user interactions, concerns like these is hard to respond to. The present release of conversation logs for Amazon Lex makes it simple to obtain near-real-time exposure into just exactly exactly how your Lex bots are doing, centered on real bot interactions. With discussion logs, all bot interactions could be kept in Amazon CloudWatch Logs log teams. You need to use this conversation information to monitor your bot and gain insights that are actionable improving your bot to enhance the consumer experience for the clients.
In a blog that is prior, we demonstrated simple tips to enable discussion logs and employ CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you how to incorporate by having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight enables you to easily produce and publish interactive dashboards. Continue reading Creating company cleverness dashboard for the Amazon Lex bots